Expedition Kenya Safari Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, make a booking, or interact with us.
This Privacy Policy applies to:
Visitors to our website
Individuals who make a booking or inquiry
Clients on safari
Newsletter subscribers and social media followers
We may collect and process the following personal data:
Full name, nationality, date of birth
Contact details (email, phone number, address)
Passport information and visa details (if required)
Emergency contact details
Travel preferences, dietary needs, medical conditions (if disclosed)
Payment and billing information
Feedback and testimonials
IP address and browser type
Website usage data via cookies and analytics tools
Device information and operating system
We use your information to:
Process bookings and provide our safari services
Personalize your safari experience (dietary, accommodation, mobility needs)
Communicate with you regarding your itinerary, changes, or customer support
Comply with legal and regulatory obligations
Send you marketing emails (only if you opt-in)
Improve our website and services
We rely on the following legal bases to process your personal data:
Contractual necessity: To fulfill your safari booking
Legal obligation: To comply with immigration, tax, or health regulations
Legitimate interests: To operate and improve our business
Consent: For sending marketing communications (you may withdraw consent at any time)
We may share your information with:
Accommodation providers, airlines, activity partners, and guides to fulfill your safari
Travel insurance companies (if requested)
Government authorities if required by law (e.g., park permits or border control)
Trusted third-party service providers (e.g., payment processors, marketing tools)
We do not sell or rent your personal data to any third party
We retain personal data only as long as necessary to:
Fulfill the purpose it was collected for
Meet legal, accounting, or reporting obligations
Typically, we retain booking data for 7 years, in line with industry practice and accounting standards.
Depending on your location (e.g., EU, UK, Kenya), you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (in certain circumstances)
Object to or restrict processing
Withdraw consent (e.g., unsubscribe from emails)
Lodge a complaint with a data protection authority
To exercise these rights, contact us.
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include secure servers, SSL encryption, access controls, and data minimization practices.
Our website uses cookies to enhance your experience and analyze site traffic. You may control cookie settings through your browser. For full details, please review our [Cookie Policy].
If you are located outside Kenya, your information may be transferred to and processed in Kenya or other countries where our service providers operate. We ensure such transfers comply with applicable data protection laws.
Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date. Significant changes will be communicated directly if required.
For any privacy-related questions or requests, please contact Us.